(tshirts women)
be different than it already is today I foresee that
the future of shopping will be very very different
than it is today and here’s the first reason why
customer experience I’ve been talking to my
customer experience for over 12 years we’re
seeing this renaissance now because customers
want more from companies and companies
realized well we’ve got to be more transparent
we’ve got to work on building trust we’ve got to
nurture our customer relationships in the future
that will be even more pronounced because
customers are already getting these on demand
zero friction seamless customer experiences and
they want more of that from your brand and so
the first step is working on that relationship
we’re going to see cashless and transaction list
payments like an Amazon ghost or like an uber
ride we’re gonna see more of that in the future
where you don’t need a wallet we’re gonna see
the disappearance of the brick-and-mortar a
traditional transactional store and we’re gonna
see the complete digitization of all commerce
less white and black of retail and website we’re
going to see a blurring of the retail store although
it won’t be a retail store will be more like a concept
store space with the website with immersive
digital experiences even if they are in person
and then sustainability is the last piece of it
because especially the younger generations
are very sustainably aware they see what’s
happening to the environment because of
climate change and they really want to work
with brands that care about the planet and
don’t just give it lip service and are working
to conserve and not simply hock products
but maybe create experiences where you’re
not even selling your product really you’re
just curating an experience for a customer
so the future of shopping will look much
different than it does today and a few of
those pieces customer experience is king
transaction less experiences as well as
more focus on sustainability what are
your predictions for the future of shopping
I’d love to hear them in the comments thanks
for until next time (tshirts women)
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